Your Details are Safe
1. Policy Updates
2. Our Obligations to you
2.1 The Company is committed to ensuring that any data we obtain from our customers remains confidential and we confirm that any such data will only be used in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.
2.3 If you have any questions about any data the Company may hold about you please contact us using your local branch address or any of the other methods of contact listed on this site.
3. What data do we collect and how?
3.1 We obtain data when you set up your internet account with our web site to shop on line. We will also obtain data if you register an email address. We will also generate and hold data specific to your orders, including products ordered, postal and invoicing address, delivery address, telephone and fax numbers, payments made and order tracking information.
3.2 All credit card payments will be made direct with your local branch and as such none of the information you provided in that regard will be stored on the web site or by the third party.
3.3 We may record your usage of our web site and the products you browse and product history through your IP address. This enables the Company to provide its customers with a better quality of service tailored to suit our customer’s needs.
4. What do we do with the data?
The information collected is used to process your order and provide after sale services. In certain cases, we may use your email address to send you information on our other products and details of any special offers. In such a case you will be offered the opportunity to opt out of such a service when setting up your account. We will use your data along with all other data held, to carry out general assessment, analysis and research into our business, products and customers to assist in the better provision of our products to our customers. We may monitor and record telephone call for the purposes of security and training.
5. Data Security
The Company is firmly committed to data security and we take all appropriate steps to prevent unauthorised access to our customer’s date. The data is protected using highly secure, password protected servers.
6. Account Updates
We are sure all our customers appreciate the need to keep their account information accurate and up to date. Once you have registered an online account with us, you can check the information that we store for you by logging on to the Company’s website. If you wish to amend your account details at any time you can do so by following the relevant links on the homepage. Alternatively, you may contact us by post or email to request that your account information be updated or modified.
Cookies are small encrypted data files (containing references to user ID information supplied by the user and stored on our secure server) that may write to your hard drive once you have accessed a site. This information allows the Company to monitor our customer’s shopping experience and saves you from having to re-enter information on return visits to the site. Most browsers can be programmed to reject, or warn you before downloading cookies. In no circumstances do we collect any data that is not directly related to your use of our web site.
8. Legal Status
The policies and terms described above are not intended to and do not create any contractual or other legal rights in or on behalf of any party other than such rights as may already exist by law separately to this policy.