Your Details are Safe

This is the privacy policy of the Company and it sets out our policy in relation to our customer’s data we obtain and hold through your use of this site. By using this web site you confirm that you agree to the terms of this privacy policy.

1. Policy Updates

We may update our Privacy Policy from time to time for legal or regulatory reasons or to allow the proper operation of the Website. Any changes will be notified to you via a suitable announcement on the Website. The changes will apply to the use of the Website after we have given you notice. If you do not wish to accept the new privacy policy you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new privacy policy.

2. Our Obligations to you

2.1 The Company is committed to ensuring that any data we obtain from our customers remains confidential and we confirm that any such data will only be used in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.

2.2 We confirm that customer data is not rented or sold to any third parties however as part of the continued operation of this site, your data will be stored by a third party. The Company tries to ensure that any information stored by a third party matches its own stringent privacy policy however the Company will not be liable for any losses suffered by a customer as a result of a third parties actions. Third parties are not entitled to use your personal data for their own purposes.

2.3 If you have any questions about any data the Company may hold about you please contact us using your local branch address or any of the other methods of contact listed on this site.

3. What data do we collect and how?

3.1 We obtain data when you set up your internet account with our web site to shop on line. We will also obtain data if you register an email address. We will also generate and hold data specific to your orders, including products ordered, postal and invoicing address, delivery address, telephone and fax numbers, payments made and order tracking information.

3.2 All credit card payments will be made direct with your local branch and as such none of the information you provided in that regard will be stored on the web site or by the third party.

3.3 We may record your usage of our web site and the products you browse and product history through your IP address. This enables the Company to provide its customers with a better quality of service tailored to suit our customer’s needs.

4. What do we do with the data?

The information collected is used to process your order and provide after sale services. In certain cases, we may use your email address to send you information on our other products and details of any special offers. In such a case you will be offered the opportunity to opt out of such a service when setting up your account. We will use your data along with all other data held, to carry out general assessment, analysis and research into our business, products and customers to assist in the better provision of our products to our customers. We may monitor and record telephone call for the purposes of security and training.

5. Data Security

The Company is firmly committed to data security and we take all appropriate steps to prevent unauthorised access to our customer’s date. The data is protected using highly secure, password protected servers.

6. Account Updates

We are sure all our customers appreciate the need to keep their account information accurate and up to date. Once you have registered an online account with us, you can check the information that we store for you by logging on to the Company’s website. If you wish to amend your account details at any time you can do so by following the relevant links on the homepage. Alternatively, you may contact us by post or email to request that your account information be updated or modified.

7. Cookies

Cookies are small encrypted data files (containing references to user ID information supplied by the user and stored on our secure server) that may write to your hard drive once you have accessed a site. This information allows the Company to monitor our customer’s shopping experience and saves you from having to re-enter information on return visits to the site. Most browsers can be programmed to reject, or warn you before downloading cookies. In no circumstances do we collect any data that is not directly related to your use of our web site.

8. Legal Status

The policies and terms described above are not intended to and do not create any contractual or other legal rights in or on behalf of any party other than such rights as may already exist by law separately to this policy.